Privacy Policy

Who We Are and How to Contact Us

Synergised Consulting Ltd is an AI delivery and transformation consultancy. We consolidate business data, systemise repeatable work, and deploy governed AI agents with named human approval points. We are the controller of the personal data described in this notice, because we decide why and how it is used.

• Registered in England and Wales, company number 08202641.
• Registered office: 54 Inglis Road, Croydon, United Kingdom, CR0 6QU.

For anything about this notice, or to exercise any of the rights set out below, use our contact form. We do not publish an email address on this site, so the form is the quickest route to us. If you would rather write, a letter to the registered office above reaches us too.

What Data We Collect

When you send a message through our contact form, we collect:

• your name and email address;
• your business name, if you choose to give it;
• the message you write;
• the date and time it arrived;
• a one-way, salted hash derived from your IP address, which we use to rate-limit automated submissions. It cannot be reversed back into an IP address, and no raw IP address is ever stored.

The form also carries hidden anti-spam measures. An automated submission caught by them is discarded and nothing is stored.

If you accept analytics, we also process the information described under Analytics and Cookies below.

That is everything this website collects. There is no account to create, no mailing list to join and no booking system.

Sensitive information. This form is not designed for sensitive personal information and we never ask for any. Please do not send health information, financial account details, identity document numbers, passwords, information about children, or details of criminal offences. If you do send something of that kind, we will use it only so far as we need to in order to reply to you, and delete it once it is no longer needed. This website is not intended for children, and we do not knowingly collect information about them.

Why We Use Your Data, and Our Lawful Bases

• Replying to your enquiry and discussing work you have asked us about. Where you are asking us to take steps towards a contract with you, our basis is contract. Otherwise it is our legitimate interest in answering a business enquiry.
• Keeping the website and the form working and free of abuse — rate limiting, spam filtering and security records. Our legitimate interests.
• Meeting a legal duty where one applies, such as keeping accounting records. Legal obligation.
• Website analytics, and only if you choose to allow it. Consent.

We do not use enquiries for marketing. Sending us a message does not add you to a mailing list. Where we rely on legitimate interests you have the right to object, and you can do that through the contact form.

Who Receives Your Data

We do not sell personal data. We use a small number of service providers, and this is all of them:

• Cloudflare hosts this website and provides the database and file storage behind it. It processes personal data on our instructions under its data processing addendum.
• Google provides Google Analytics, and only if you accept analytics. Our agreement for Google Analytics is with Google Ireland Limited and incorporates the Google Ads Data Processing Terms.
• Telegram carries a short notification telling us that an enquiry has arrived, described below.

We do not use an email provider, a CRM, a scheduling tool or any other service that receives what you send us. If that changes, we will say so here before it does.

So that we can reply promptly, each new enquiry also sends a notification to our own Telegram account. It contains only a reference number for the enquiry and a link to our own content management system, where we read it after signing in. It does not contain your name, email address, business name or any part of your message. Telegram is a messaging service that stores messages on its own servers, which may be outside the UK, and it does not offer us data processing terms.

Beyond these providers, we disclose personal data only where the law requires it, or where we need to in order to establish, exercise or defend a legal claim.

Where Your Data Is Held

The database and file storage behind this site are configured to run in Cloudflare’s Western Europe region. Cloudflare describes that setting as a location hint rather than a guarantee, so we do not claim your data is only ever handled there. Cloudflare, Inc. is a United States company, and its staff may access data where that is necessary to run the service.

Under the terms that cover Google Analytics, Google may process data in any country where it or its sub-processors have facilities, including outside the UK. Those terms are built on the European Commission’s standard contractual clauses.

Telegram stores messages on its own servers, which may be outside the UK. Where data is transferred outside the UK we rely on the transfer route set out in the relevant provider’s own terms: Cloudflare’s data processing addendum incorporates the International Data Transfer Addendum issued by the Information Commissioner’s Office, and the terms covering Google Analytics rely on the European Commission’s standard contractual clauses. Telegram offers us no data processing terms at all, which is one of the reasons the notification sent to it carries only a reference number.

How Long We Keep Your Data

Your personal data is stored using the access controls and encryption our hosting provider offers, and the content management system it sits in requires a sign-in.

We keep an enquiry while we are dealing with it, and delete it once it is no longer needed. That deletion is done by hand rather than automatically, and we have not set a fixed maximum period: we are working out a retention schedule and will set it out here once it is in place. You can ask us to delete your enquiry at any time using the form, and we will.

Analytics and Cookies

We use one analytics tool, Google Analytics, and only if you agree to it. Until you choose, it does not load: no analytics cookie is set and nothing is sent to Google. We use it only to understand how this website is used so that we can improve it. It is not used for advertising, and it is not combined with anything you send us through our contact form.

What Google Analytics does if you accept it

Google Analytics 4 records which pages are visited, how visitors arrived (for example from a search engine or another website), the type of device and browser used, an approximate location at city or country level, and how long pages are viewed.

Google uses your IP address to work out that approximate location. Google states that it does not log or store IP addresses from visitors in the UK, the EU or Switzerland: the address is used to derive a coarse location and is then discarded, and the lookup happens on servers based in those regions before the traffic is passed on for processing.

It sets two cookies on your device: _ga, which tells one browser apart from another, and _ga_PXMHS5J6RN, which keeps track of the current visit. Google sets both to expire two years after your most recent visit, though browsers shorten this in practice — Chrome caps cookies of this kind at 400 days. Google signals and advertising personalisation are switched off in our tag, so this data is not used to build advertising profiles.

Our agreement for Google Analytics is with Google Ireland Limited. Google acts as our processor under the Google Ads Data Processing Terms, and may process the data outside the UK, as described under Where Your Data Is Held above. How long Google keeps the underlying analytics data is governed by the retention settings on our Analytics property, which are two months for event-level data and 14 months for user-level data. Those settings are configured to restart on new activity, so the 14-month period runs from a visitor’s most recent visit rather than their first. Google states that these settings govern the detailed data available for exploration, and that its standard aggregated reports are not affected by them.

These cookies are set only after you select “Accept analytics”, either in the banner shown on your first visit or below. If you select “Reject analytics”, or make no choice at all, they are not set and Google Analytics does not load.

We remember your choice in your own browser's storage, not in a cookie, so that we do not ask again on every page. That record stays on your device and is not sent to us. If we change what our analytics does, or change what this section says about it, we will ask you again.

Your choice

You can change your mind at any time, here or through the “Cookie settings” link at the foot of every page. Turning analytics off takes effect straight away and deletes the analytics cookies already set. This choice is stored in this browser, on this device. Clearing your browser's site data resets it, and we will ask again. You can also block or delete cookies in your browser settings.

Automated Decisions and AI

We do not make decisions about you by automated means alone.

Articles on this site are drafted through a governed AI process and approved by a named person before anything is published, which we describe on our About page. That process does not use anything you send us: nothing submitted through the contact form is passed to an AI service, and we do not use enquiries to train AI models.

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent at any time (where consent is the basis for processing)

To exercise any of these rights, use our contact form or write to the registered office above. We will respond within one month, and there is no charge. We may need to ask you for enough information to be confident of who you are before we act.

Complaints

If you are not satisfied with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk. We would rather hear from you first, so that we can put it right.

Changes to This Notice

We review this notice when our data practices change. Any changes are posted on this page with an updated revision date, and where a change affects what you have consented to, we will ask you again.